FAQ

Frequently Asked Questions for Purchasing [Terms & Conditions]

By purchasing from Beyond-Oil (Beyond Oil Pty. Ltd.) the buyer agrees to the following Terms and Conditions. The buyer agrees to submit to the exclusive jurisdiction of the courts located within the State of New South Wales, Australia to resolve any legal matter arising from the Terms and Conditions.

1. Go to our Web Shop and choose quote or order, complete and send the form.
If you buy from another website you may require a buyers code or the link from that website may provide it. For bicycle conversion kits, please request a quote by email.

to bicyclists shop

2. We will contact you to discuss your needs and finalise your order.

3. When you have made your investment for your vehicle we will prepare your order and send the vehicle to you. We deliver Worldwide.

If you intend to ride your bike on private land then you are welcome to order a special higher power bicycle through us.

See our Web Shop for optional extras. Bicycles are available in a single colour unless by special order. Scooters are limited to a range of colours.

Conversion Kit options will be specified by email dialog and are available in voltages of 24V, 36V, 48V; power ranging from 200W to 1000W; and battery capacities from 10AH to 40AH.

Beyond-oil cannot provide bicycles in Australia that have power output greater than the legal Pedelec limit of 250W unless you agree it is for use soley on private land and can wait up to 5 weeks for a special order. If you make a special order then you are agreeing to take all responsibility of ownership of the bicycle after we have dispatched it. If you want insurance please ask us for a quote. Our normal warranty also applies to special orders.

Note: If you are an Australian buyer you agree you will NOT BUY BOTH a high power electric bicycle conversion kit AND an electric bicycle from Beyond Oil Pty. Ltd.. It is illegal for me to knowingly do that.

Payment links are provided on your order summary email sent from the Web Shop.

Paymate or Paypal with credit card transactions (a surcharge to cover transaction costs may be added and I may required that you send me a photo of yourself holding a signed note authorising the transaction).

Direct deposit in Bank account (Recommended for Australian buyers, Account name: Beyond Oil Pty. Ltd.)

Depending on the circumstances we will quote you the delivery charge or it will be included in the total price quoted.

To Australia
Dispatch originates from one of our Capital City warehouses provided your ordered vehicle is in stock. Pickup of the vehicle sealed in its carton is possible if you are near enough to the relevant warehouse. A warehouse release fee applies. Orders are generally shipped within 48 hours after full payment is received and cleared, though may take longer during busy periods. Delivery is only possible to street addresses and can generally be expected within 5 days of dispatch. If your ordered vehicle is not in stock it can be handled as a Special Customised Order.

To North America, Europe, and Special Customised Orders
Your customised order will take 1 to 30 days to prepare according to your requirements, and will be shipped direct from our factory. There is also up to 7 days required for local handling. We offer three shipping options: 10 days (no discount), 28 days (approx. US$112 discount), 45days (approx. US$280 discount). Your bike will arrive in 2 or sometimes 3 separate cartons.

We have been improving our packing, especially for international shipments. Here is a recent unpacking sequence taken by a customer.

If the carton is damaged in a manner which places the condition of the contents in question, then the delivery should be rejected by the buyer. Do not sign for the delivery until you have inspected the carton for damage.

Beyond-Oil.com (Beyond Oil Pty Ltd.) is not directly liable for any loss, theft or damage during delivery. Delivery insurance is optional, except with road delivery in Australia (it is included).

Regarding bicycles, you or your local bicycle expert can install the handle bar, front wheel, seat, pedals, and front light, and any uninstalled accessories. Some accessories may not be installed on the bicycle and you can choose to install them if you wish. If you are inexperienced in bicycle assembly, you may find our  eBike Assembly Guide video: http://www.youtube.com/watch?v=IUvBeUhZy0c and/or our sequence of photos helpful showing the assembly process, but give the job to an expert if you have any difficulties or concerns. The tools provided with the bicycle should be sufficient to do the assembly.

Since you will have to change the pads in the future, you may as well learn now. You can watch this video to learn how to do it http://youtu.be/L7uI2PJR7hE. WARNING Do not attempt to ride your bike without checking the brakes are working properly.

For your safety, double check all nuts and screws are properly tightened before you ride the bicycle. This includes spokes, so check if any of them are loose too. You are responsible for ensuring your bike is safe to ride. We recommend you get your bike checked for roadworthiness by a bicycle mechanic.

Under tensioned spokes are likely to break so check them, This is easy to do. "ping" the spokes like a guitar. All the spokes should sound pretty similar. If one is very very flat sounding then it is loose and should be tightened. Usually it is just one spoke that goes loose and it isn't a skilled retruing process that is required, just half a turn with the spoke key provided. On some wheels some of the spokes shake loose after a few thousand km.  Check the wheels on a regular basis, particularly the rear wheel.

When you open the box it is wise to find the battery keys and make sure they cannot be lost. If you loose the battery keys it will take several weeks to fix and you will be responsible for repair and all associated freight costs. If there are no spare copies then get the spare keys cut and labelled.

Yes, you can browse it here.

Beyond-Oil.com (Beyond Oil Pty. Ltd.) will either refund or exchange the item if we are notified by email within 7 days of the item being delivered to you about items that arrive “dead on arrival” (DOA) or have a manufacturers defect only. Exchange or Refund shall be decided at the discretion of the seller and will be decided within 7 days of item being received back from buyer.

Please email us immediately at [email protected], state a specific reason as to why you want an exchange or refund. We do not accept returns when the customer simply decides they no longer want the item. We do not accept returns if we can have the item repaired in the locality of the customer. Any advertising offering return without reason or a trial period only applies to items supplied internally in Australia.

Items must be returned in all the original packaging, including carton, bubble wrap and plastic protection and all accessories. Any additional costs of repair of damage to the returned item will be deducted from the refund. Also a 20% restocking fee of the total price including freight will be deducted from the refund.

The buyer is solely responsible for all shipping charges incurred during return and exchange of the item. An exchange item will not be sent until shipping costs are paid.

If the problem is mechanical then book your bicycle into your local bike shop. They may not like serving customers who don't buy a bike from them so you may have to have an explanation ready.

If the problem is electrical, you can talk to me about it. Often the problem is just a loose connection or similar. If it is not something really easy to fix then book your bicycle in for repairs at an electric bicycle shop near you. Otherwise you can find an electrical appliance repairer and give them my phone number or email. I can guide the repairer and I can supply any parts required, anywhere, within a one to three week time frame. Parts under warranty will be supplied free of charge.

You can easily find an electric repairer in your city or region by doing an internet or Yellow Pages search for electrical appliance repairers. I am happy to help you find a repairer near you.

Beyond-Oil.com (Beyond Oil Pty. Ltd.) provide a 2 year Electrical Parts-Only Warranty on LFP [LiFePO4] batteries (battery subject to pro rata replacement if capacity is less than 70% of rated Amp-hour capacity within 2 years of normal use), motor, controller, and other electrical parts, except the charger which has a 6 month warranty. We may require faulty items to be returned. Returned items are subject to inspection and must be found deemed faulty due to a manufacturing or electrical fault.  Beyond-Oil.com (Beyond Oil Pty. Ltd.) provide a 1 year Electrical Parts-Only Warranty on LiPo [Li-Polymer] batteries (battery subject to pro rata replacement if capacity is less than 70% of rated Amp-hour capacity after 1 year of normal use). Final decision to provide a warranty replacement battery is with the factory which supplied the battery to Beyond Oil Pty Ltd. Pro rata replacement means the replacement battery is discounted to a price determined by multiplying the full price on the replacement battery, by the number of months use until return of the old battery, divided by 24.

In the unlikely event that that you have a faulty product or part within 1 month from the date the item is delivered, we will provide any replacement parts necessary.

In all cases Beyond Oil Pty. Ltd. reserves the right to require the buyer to return the faulty part, or require pictures or video of the malfunction, or both.

If a component of a battery or a motor under warranty is faulty the company may choose to pay a suitable repairer in your vicinity to replace the component using a new component supplied by the Beyond Oil Pty. Ltd.. In this case you will be responsible for providing the faulty battery or motor to and from the repairer at your cost.

Periods specified are from the date of delivery.

Exclusions: The warranty does not cover the following:
Consumable wearing parts, such as but not limited to, brake cables, levers and braking system, chains, spokes, tyres, lights, seats and bicycle accessories.
Damage that is caused by normal wear and tear.
Damage that is caused to the electrics by ingress of water.
Any item that the buyer modifies, repairs, re-works or alters the bicycle in any way without prior consent from Beyond Oil Pty. Ltd. voids the warranty.
Damage that is caused by misuse, or incorrect assembly.

All products sold by Beyond-Oil.com (Beyond Oil Pty. Ltd.) must be assembled, checked, maintained, and used responsibly. The buyer assumes all risks with operation of our vehicles. The buyer will properly supervise all riders and will provide the proper safety gear to riders. Responsibility for any injuries to riders or damage to property will lie with the buyer.

The buyer may choose to purchase a bicycle or conversion kit that has a higher motor power than allowed in the buyer's juridiction. With such a purchase the buyer agrees with Beyond-Oil to use the over-powered motor only on their private land. The buyer also agrees to indemnify the seller against any penalties, legal trouble, or damages resulting from illegal use of the over-powered motor. The attention of Australian buyers is drawn to section 17 of the Motor Vehicle Standards Act 1989 which requires that vehicles comply with national standards and non-compliance may be an offence.

Specifications and expected performance as described in this web site are indicative only and subject to change without notice. Claimed speed can vary depending on load and conditions. Changes to, and the availability of, colours and the styles shown in this website may regularly occur. Images are for illustration purposes only. Power costs to recharge an electric scooter or electric bicycle are indicative only and are subject to variation depending on power source provider, tariff scheme and other factors. No liability is accepted for any errors or currency contained in this web site. This website is not to be reproduced, in full or in part, without written permission from Beyond Oil Pty. Ltd.. The scooter is best suited for local town and suburban travel on 40, 50, and 60 km/h speed limited roads and congested inner city areas. Use on other road types is not recommended and may be forbidden.

This webpage may be copied or printed by a buyer soley as their record of the warranty at the time of purchase.

End of Terms and Conditions.

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Frequently Asked Questions for Electric Bicycles

There are people selling petrol motors for bicycles. Generally these motors are a lot more powerful than is allowed by the law. I know people riding bicycles fitted with these motors who have been fined for riding an unregistered motorcycle and riding a motorcycle without a licence. A 250 Watt electric motor does not have this risk and it is almost silent, more reliable, and much more economical to run.

There are people selling bicycles with lead acid batteries who are not upfront about them being lead and really heavy. They cost as much or more in the long run because the lead acid batteries die after about 250 charges.

There are people selling conversion kits that look cheap but they do not include the battery and charger which usually cost more than the rest of the components. A good conversion kit with a battery costs nearly as much as one of our bicycles and then there is the installation cost and hassle. That being said we do sell good quality conversion kits and batteries with a 1 year parts warranty and caring after sales consulting service. Higher power kits are available from us for your use on your private land.

No. The maximum allowable power is higher in some other countries. We can provide bicycles up to 500 Watts. In Australia, a licence is required to ride a vehicle on the road with a power output of more than 200 Watts of power, or 250 Watts for a Pedelec.

No. The maximum allowable power is higher in some other countries. We can provide bicycles up to 500 Watts. In Australia, a bicycle with no more than a 200 Watt power output, or 250 Watts for a Pedelec, is classed as an ordinary bicycle and does not require registration.

With a 200 Watt power output the bicycle will cruise on flat road at about 25 kph with minimal pedaling. The Pedelec standard specifies a maximum motor assisted speed of 25 kph. With a 500 Watt power output you could expect to reach 35 kph with minimal pedaling and 32 kph with no pedaling on a flat road.

The PAS (Pedal Assist System) is designed for safety so the throttle does not work until the pedals are turned. You can just keep pedaling and leave the throttle alone ... or you can twist the throttle and then stop pedaling and the throttle will keep working without you having to pedal. You are not allowed to use the throttle above 6 kph on a Pedelec.

Our bicycles have buttons on the handlebar to select how much pedal assistance you want: LOW, MEDIUM, and HIGH.

Also, our bicycles have a red button on the hand throttle which you can press to enable the throttle to work even when you are not pedaling. Some people prefer that. However, if the key is ON, you must take care that nobody twists the throttle when there is no rider on the bicycle. Warning: don't forget to raise the inside pedal when turning.

You can choose when and where you want extra exercise by turning off the battery.

The operation of the control panel on the handle bar is fairly straight forward:

  1. [Default Mode at Turn ON]
    When you turn the controller on it defaults to LOW assistance.
  2. [PAS and Throttle Operation]
    With the red button next to the throttle twist grip IN if you pedal OR twist the throttle then the motor provides assistance. Press "-" or "+" to change the level of assistance.
  3. [PAS-only Operation]
    With the red button OUT if you pedal the motor will provide assistance . Twisting the throttle has NO effect when the red button is in the OUT position. This is Pedelec mode.
  4. [Throttle-only Operation]
    If you press the "-" button until the LOW MED HIGH assistance LEDs go out, and with the red button IN you can operate in throttle-only mode. Twist the throttle to provide the motor assistance (also call TAG - Twist And Go mode). Pedaling has no effect on the assistance provided by the motor in this mode.

Note: When using any of the Pedal Assistance (PAS) modes there is a DELAY in the operation of the motor when starting and stopping to pedal. There is no delay in the throttle-only mode.

Each time you charge it the electricity cost will be about 10 cents and about 40 cents towards future battery replacement.

The option of charging when rolling is called regenerative braking. It would make the bicycle significantly more expensive and usually only provide a small increase in range. Charging when pedaling cannot happen because the whole motor (rotor and stator) revolves with the pedaling (and pedaling backwards involves the free wheel).

Our bikes have excellent Lithium batteries which are the lightest type of battery commercially available (you can tell if a bike has lead acid batteries: "They weigh a tonne!"). The low weight means that you can ride up steeper hills and go further on a charge. According to government motor power regulations the speed is limited to about 25 km per hour (or whatever your country allows).

The acceleration is also very good. The battery is rated at 800 charge cycles in normal use. The remaining charge is indicated on the handlebar and there is a warning light to warn you when the battery is getting too low in charge to use. However, as with most batteries, it is best to recharge it as often as convenient and keep it topped up. The battery does not have a "memory effect" and must not be discharged before recharging! That only applies to some NiCad batteries. If you keep the charger with you on longer trips, you can easily top up the battery if you stop for a while.

Batteries have a bad environmental reputation due to some containing lead or cadmium which are toxic. Some lithium batteries contain cobolt (Co) which is quite toxic. Lithium itself is rated as low to very low toxicity. As the technology has improved a general consensus has grown that lithium iron phosphate LiFePO4 (LFP) batteries are best for electric vehicles. While these batteries have a lower energy density than other lithium batteries, they have a better life span, are very safe, are environmentally non-toxic, and have a much lower cost for the amount of energy they store over their life time. They can also be charged and discharged quickly. Lithium batteries will be increasingly recyclable in the future because lithium is a valuable resource.

Copied with Permission from www.Batteryspace.com

The major differences between [ordinary lithium ion and LFP batteries are that] the LFP batteries do not have such safety concerns as overheating and explosion, have 4 to 5 times longer cycle lifetimes than the lithium batteries, have 8 to 10 times higher discharge power than the [other] lithium batteries ([enabling] an instant high current), and have [a wider operating temperature range than the other lithium batteries]. [Wikipedia,"Lithium Iron Phosphate"].

Your battery will last 800 charge cycles if it is kept topped up and not left without recharging for more than 2 months. Eight hundred charge cycles means if you discharge it (80%) everyday with a lot of riding it will last about 800 days or more. That is well over 2 years, 7 days a week! So don't expect to be replacing your battery in a hurry. When you do need a new battery we can deliver one to you within 2 weeks for a very low price... just like all our prices. If you are an intensive rider you could consider buying a spare battery when you order your bicycle.

No! That rule is for NiCad batteries only! All other re-chargeable batteries can get a reduced life span if you run them flat. On our bikes, the motor controller cuts out when the battery charge gets low. Then you can pedal on without power until you get the chance to charge it. If you only discharge your battery 35% most of the time then it is possible it can last thousands of charges!

Lithium polymer and lithium ion batteries are not as stable as LFP mentioned above. You should treat lithium polymer and lithium ion batteries like you would treat your fuel tank or a can of fuel... with great respect! Unlike fuel, lithium reacts with water as well oxygen, or can create a substantial flash fire if there is a short circuit, or if over-charged. Hence it is dangerous to use a charger other than the charger supplied with the bicycle. That charger is designed to stop charging when that battery is full. The case of the lithium battery is water resistant, but not water proof. If the case of the lithium battery becomes physically damaged you should stop using it and have it inspected by a battery technician. You wouldn't mess around with a can of fuel... so don't mess around with a lithium battery.

Note that older Beyond Oil ebike models were fitted with lithium polymer batteries. These batteries are protected by several special safety electronic systems inside the battery, so there is no safety concern unless they are seriously abused.

LFP (LiFePO4) batteries are the only exception to these warnings. For example it is possible to charge an LFP battery from a solar panel in a safe manner. An LFP battery can be identified by observing an "F" printed in the slide channel on the aluminium shell of the battery. Warning: NEVER attempt to charge a non-LFP battery with anything other than the recommended charger. Precautions must also be taken to ensure that an LFP battery is never over-charged.

The bicycle electrical system operates at 36 to 42 Volts. That is very low and cannot create any dangerous electric shock (even phone lines are higher at 50 Volts). However people wearing medical electronics should take appropriate precautions.

The electronics are not completely sealed - they must NOT be submersed in water. The battery, controller, motor, and throttle are water resistant but not water proof. That includes the hub motor, and the controller which is just behind the pedal axle. Never ride through puddles deeper than 10 cm.

If you live in a high rainfall are you can reduce the risk of battery damage due to water ingress during rain by running plastic tape along the seam of the battery case. However, we advise against riding in heavy rain. Having a large raincoat or poncho to cover both you and the bike is a good solution if you live in a wet region. We provide a specially designed rider's raincoat free with each bike. While taking great care that it cannot tangle in the wheels, Isadora Duncan, you can use it to cover the battery and handlebar.

I stumbled upon this comment on the web and thoroughly agree with it:

An Australian, or New Zealand, study some years ago compared cardiovascular activity of a car, regular pedal bike and an electric bike over the same public road course that had some tough hills. Of course the car was null on cardio help, the pedal only bike rider had abnormally high heart rate (not recommended at that level) on the big hills, and the electric bike rider had a higher, but acceptable, heart our. So an EB is TRULY good for your health. So the EB is the winner in the helpful cardio category. On safety--have you ever tried to pull away from a dangerous situation on a pedal bike when you were in harms way--I have, and it is hard and dangerous at times. On an EB, you just instantly accelerate with the flick of the accelerator switch or by pedaling hard on a Pedelec that kicks in the motor for a quick start. I rest my case.


Frequently Asked Questions for Electric Scooters

When the power is 3500 Watts which is about 5 Horsepower the range is 45-60 Km depending on hills, riding style, and your depth of discharge of the battery.

The top speed of the scooter is about 70 kph.

Our bicycles and scooters are fitted with LFP Lithium batteries.

There are several basic colours to choose from.

Our supplier is very experienced in the electric scooter business and is able to ensure that very high quality components are installed. Besides the usual disposable parts like tyres and brake pads, we expect your scooter's non-wearing and electrical parts to need a similar amount of servicing as your refrigerator... zilch.

Going All-Electric

August 7, 2008

By Martin Roscheisen, CEO - Nanosolar.

The following is one of my favorite charts: How far a car can drive based on either of the following forms of energy, each produced from 100m x 100m (2.5 acres) of land:

How come that biofuel does not really cut it? Electric cars are about four times more energy efficient than fuel based cars. This is because fuel engines mostly creates heat and thus wastes the majority of the energy units available. Combine this with biofuel plants not being very efficient solar energy harvesters relative to semiconductor based solar electricity, and the result is this huge difference.

In other words, it is clear that if the goal is to maximize energy efficiency, the end point to go after is all-electric cars everywhere. Moving all of transportation to all-electric would essentially cut in half our overall energy consumption without compromising on distance to go.

I for one have vowed that the Prius I bought six years ago will have been the last fuel powered car I’d buy in my life. (Given that I may very well own the highest-mileage Prius on the planet, this presumably reflects my confidence in the quality of this vehicle and the near-term readiness of electric car technology…) Presently, it is baking in the sun all day while I’m at work. My future all-electric car would charge up while under a solar carport.


Frequently Asked Questions For Australian Buyers of Electric Scooters

Since the scooter is an electric vehicle it is subject to a reduced stamp duty of 2 or 3% of the sale price payable at the time of registration. Since stamp duty is a State based tax it probably varies with the State, so check with your registration authority. If you live in Australia the scooters must be transported by road.

An electric scooter is very easy to ride. Just twist the handle to go, and squeeze the brakes to stop. There are no gears because electric motors have good torque (acceleration) at a very wide range of speeds. It is easier to ride than a pushbike because you don't have to be concerned with pedaling. It feels as if you are sitting on a magic carpet swishing almost silently through the air. It is a very pleasurable experience to plug into.

Under Australian law an electric vehicle does not have to be registered if it has no more than 3 wheels, pedals, and not exceeding 200 Watts rated power output or 250 Watts for a Pedelec. Our scooters must be registered in Australia.

Electric bicycles are limited to 200 Watt, or 250 Watt for a Pedelec, power output in Australia unless you get one for off-road purposes. Their top speed without pedaling is about 25 kph. They are great for shorter journeys and when you don't need the speed. We can provide an electric bicycle and deliver it to your door. They cost about one third as much as a scooter. We have several models: see our electric bicycles page.

Yes, it has been approved by the Federal Department of Transport as an LA category vehicle.

The cost of registration in NSW is listed here:
http://www.rta.nsw.gov.au/registration/otherinformation/registrationfees.html

Compulsory Third Party Insurance costs about $90 to $130 for a year (2009 quote). See for example:
https://www.nrma.com.au/NewBusiness/ctpnbintro

Licence Requirements: In NSW, ACT, Vic., and Tas. you will need a motorcycle permit / licence. The first step of getting a learner's permit is not difficult. In all other states, you only need a car licence to ride a registerable moped electric scooter limited to 50 kph. Scooters capable of higher speeds require normal motorcycle registration.

In NSW you can do a pre-learner course to learn the basic skills for safe riding. Once you have successfully completed the course, you will be issued with a pre-learner Certificate of Competence. Then to get a learner rider licence, you must go within three months to your nearest motor registry and take a knowledge test. You are then issued with a learner rider licence which is valid for 12 months. You will then need to pass the pre-provisional course within this time to get your provisional rider licence.

Here is the link to the relevant RTA (NSW) information. http://www.rta.nsw.gov.au/licensing/gettingalicence/motorcycle/index.html

In other states, please go to your transport authority website.

Before doing the courses and tests you should read the Motorcycle Riders' Handbook and Road User's Handbook (see fee at top) These are available online as downloads via this page:

http://www.rta.nsw.gov.au/licensing/index.html

You can also practice the tests online via that page.

Here is the link to the fees in NSW:
http://www.rta.nsw.gov.au/licensing/licensingfees.html

See the Pre-learner Course fee at the bottom of that page. Courses are available via the RTA.

Next you take the Rider (Driver) Knowledge Test (see fee) to get your Learner Rider Licence (see fee). The Rider Knowledge Test is different to the Driver Knowledge Test.

If you are a "mature age" rider (over 30 years old with a good 5+ year old driver's licence) you can claim exemption from the 3 month minimum as a Learner Rider and proceed immediately with the "Pre-provisional Course" (see fee) takes 8hrs

Next you take the "Riding (Skills) Test" (see fee) to get your Provisional Licence (see fee).

Finally you can get an Unrestricted Rider's Licence after 12mths (depending on your age).

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